1.NLS presented the awards at a luncheon ceremony today, June 19, in the Thomas Jefferson Building of the Library of Congress in Washington, D.C. The awards honor libraries that demonstrate innovation in providing service and sustain a record of patron satisfaction, exceeding the American Library Association’s "Revised Standards and Guidelines of Service for the Library of Congress Network of Libraries for the Blind and Physically Handicapped."
NLS是在今天（6月19日）美国国会图书馆托马斯·杰斐逊大楼的午餐会上颁发的这些奖项，表彰了图书馆在服务和用户满意度方面的创新表现，他们所取得的成就大大超越了美国图书馆学会的《国会图书馆的网络图书馆为残疾人服务的修订标准及准则》。

2.The most used methods are statistics gathering (73 responses or 96%) and suggestion boxes (69 or 91%). These are followed by datamining (55 or 72%) and student learning outcomes evaluation (51 or 67%). Benchmarking and key performance indicators tie for fifth place (48 responses or 63%). Surveys of use of specific services, focus groups, locally designed user satisfaction surveys, and online user feedback (pop-up windows, etc.) complete the top 10 methods (47, 45, 44, and 32 responses, respectively).
最常用的方法是统计数据收集，占96%；其次是意见箱，占91%；然后是数据挖掘，占72%；和学生学习成果评估，占67%；并列第五位的方式是基准比对和关键绩效指标，占63%。另外，排在前十位的其他方法依次为：特定服务使用调查；重点群体调查；本地用户满意度调查；以及网上用户反馈调查。

3.The Quality System upgrade involved the Library staff in the implementation of a new release of the Procedures Manual. The whole system, maintained in conformity with the ISO standard by means of recurrent auditing inspections, the most recent in March 2005, aims to manage the organizational process and customer satisfaction through a monitoring and measuring process development plan.
质量系统的升级包含了图书馆职员在内的一个新版本的程序手册的实施。整个系统，通过周期性审核和检查的手段来保持和ISO体系标准的一致性，最近一次审查是在2005年3月，试图通过监视和测量发展计划过程来管理组织过程和用户满意度。