1.The most used methods are statistics gathering (73 responses or 96%) and suggestion boxes (69 or 91%). These are followed by datamining (55 or 72%) and student learning outcomes evaluation (51 or 67%). Benchmarking and key performance indicators tie for fifth place (48 responses or 63%). Surveys of use of specific services, focus groups, locally designed user satisfaction surveys, and online user feedback (pop-up windows, etc.) complete the top 10 methods (47, 45, 44, and 32 responses, respectively).
最常用的方法是统计数据收集，占96%；其次是意见箱，占91%；然后是数据挖掘，占72%；和学生学习成果评估，占67%；并列第五位的方式是基准比对和关键绩效指标，占63%。另外，排在前十位的其他方法依次为：特定服务使用调查；重点群体调查；本地用户满意度调查；以及网上用户反馈调查。